Delivery information

 

CHRISTMAS DELIVERY for 2020 - Santa and his reindeer's aren’t the only ones that’ll be busy delivering parcels this Christmas! To ensure you receive your delivery in good time for Christmas please order before midnight on Thursday 17th December. After this date we cannot guarantee you will receive your decorations before the 25th


Delivery/Postage Charges
All our goods are sent out using Second Class Mail, usually within 48 hours of receipt of order, unless otherwise stated. Postage in the UK is a flat rate of £3.50 per parcel.

Offer: Free UK Postage for up to 3 Garden Flags
If you purchase up to 3 12" x 18" flags then postage within the UK will be free.

Refunds and Returns
Requests for refunds/returns must be made within 7 days of receipt of goods. Late returns will not be considered. Return postage costs are the responsibility of the person returning the order. It is recommended that returned goods are sent Recorded Delivery with proof of postage.

Any goods deemed to be damaged or defective must be reported to us within 3 days of receipt. Goods found to be damaged or defective upon receipt will be replaced free of charge. It is the customers responsibility to return these goods, and all return postage charges on goods found to be defective or damaged will be refunded once the goods are received by us.

Any returned goods must be in the original undamaged packaging, and the goods should not have been used. Any returns that do not comply with these requirements will not be refunded.

Goods to be returned must clearly show the customers name, address and order number.

The address for returns can be found on the ‘Contact Us’ page, there is a link to this at the top of our website.