Delivery information

Delivery/Postage Charges

All our personalised decorations are sent out using Second Class Mail at a flat rate of £3.50 per parcel. However there is also the option of first class at £4.20 and for added peace of mind Royal Mail 'Tracked 24' at £4.70 per parcel. Please select the option you want at check-out. 

Offer: Free UK Postage for up to 3 Garden Flags
If you purchase up to 3 12" x 18" flags then postage within the UK will be free.

Refunds and Returns
Requests for refunds/returns must be made within 7 days of receipt of goods. Late returns will not be considered. Return postage costs are the responsibility of the person returning the order. It is recommended that returned goods are sent Recorded Delivery with proof of postage.

Any goods deemed to be damaged or defective must be reported to us within 3 days of receipt. Goods found to be damaged or defective upon receipt will be replaced free of charge. It is the customers responsibility to return these goods, and all return postage charges on goods found to be defective or damaged will be refunded once the goods are received by us.

Any returned goods must be in the original undamaged packaging, and the goods should not have been used. Any returns that do not comply with these requirements will not be refunded.

Goods to be returned must clearly show the customers name, address and order number.

The address for returns can be found on the ‘Contact Us’ page, there is a link to this at the top of our website.